Customisation

Macro-Trend

Megatrend: Customisation

The desire for distinction increasingly expresses itself in the personalisation of products, services and experiences. Customers use digital configurators to individualise and shape things for themselves, or they have things individualised for them by granting companies insights into their preferences via social media. For example, rooms can be furnished according to taste with modularly designed furniture worlds and updated later on to suit. The creation and possession of highly individualised products and experiences is becoming a new status symbol and gives consumers the feeling of living uniquely.

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